[Press Release] Daum Kakao Releases Transparency Report

Press Release 2015.01.30

[Press Release] Daum Kakao Releases Transparency Report

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Daum Kakao Releases Transparency Report

Daum Kakao to set industry standards in promoting transparency for user information requests

[Seoul, South Korea - January 23, 2015] Daum Kakao (co-CEOs Saehoon Choi and Sirgoo Lee) today revealed its first transparency report through its corporate website (http://privacy.daumkakao.com). Daum Kakao reemphasized its philosophy of placing protection of users’ information as its number one priority, and disclosed data regarding user information requests. Daum Kakao also plans to further its efforts to protect user privacy by regularly updating data in the transparency report and by actively engaging in social discussions for privacy protection.

“It is very significant that a company took the initiative to share its data on user information requests from the government and disclosed its various efforts on privacy protection in addition to its philosophy on privacy,” said Tai-Myoung Chung, the Chairperson for Daum Kakao’s Privacy Policy Advisory Committee. He continued, “We hope this transparency report will help foster an online culture where the user’s right to know and privacy are properly protected.”

“A transparency report is a fundamental yet crucial part in a corporation’s efforts to protect user privacy,” said Sirgoo Lee, co-CEO of Daum Kakao. “In addition to developing innovative and convenient services, everyone at Daum Kakao will make all efforts to protect user information and minimize privacy violations,” he added.

Daum Kakao’s transparency report disclosed the number of requests from government agencies and subsequent compliances regarding information about its users starting from 2012 on a half-year basis. In addition, the company also disclosed the number of requests for protection of users rights including copyright, trademark and likeness infringements, defamation, and requests for removal of personal information. Such information, resulting from personal rights issues or government requests for removal, has also been viewed as being in need for transparent disclosure.

The transparency report is composed of five sections; Philosophy, Transparency, Our Privacy Protection Efforts, Recent News and Trends, and FAQ.

In the Philosophy section, Daum Kakao introduces its service operation principles, message from the Chief Privacy Officer and the organization chart. Sirgoo Lee, the co-CEO of Daum Kakao, also serves as the Chief Privacy Officer. The organization also includes a task force dedicated to privacy issues along with a Privacy Policy Advisory Committee composed of outside experts ensures immediate and comprehensive response to key privacy issues. Special departments composed of technical and policy experts are also in place. All discussions and decisions are held and made through the Personal Information Protection Committee, which holds the highest decision-making power regarding privacy issues.

The Transparency section illustrates the lifecycle of user information in a concise and easy-to-understand manner. The infographic details each stage, including the collection process, how the information is used, whom it is provided to and how it is discarded. The section also provides a link to Daum Kakao’s Privacy Policy. In addition, data pertaining to requests from government agencies for user information along with requests from users and government agencies for protection of user rights are disclosed through this section

Included in the Our Privacy Protection Efforts section are Daum Kakao’s efforts to strengthen user privacy including KakaoTalk Secret Chat mode, privacy impact assessment, infringement prevention activities, strict external and internal access restrictions and 24-hour security measures. In addition, the section includes an overview of the Privacy Policy Advisory Commission and Daum Kakao’s security certifications from renowned outside organizations.

The Recent News and Trends section details the latest media coverage and policy changes regarding user privacy protection and will serve as a resource in future dialogues. Lastly, the FAQ section answers key questions users may have regarding Daum Kakao’s privacy protection policies and Transparency Report.

Following the publication of its first Transparency Report, Daum Kakao plans to strengthen the report by integrating user feedback and a wide range of public opinion.

Communications Data

Service Provider	Category	2012		2013		2014
Service Provider	Category	1H	2H	1H	2H	1H	2H
Daum	Requested	8,178	6,265	411	236	139	93
	Processed	5,869	3,975	0	0	0	0
	Accounts	26,269	41,030	0	0	0	0
Kakao	Requested	247	544	262	374	344	287
	Processed	136	249	1	0	0	0
	Accounts	248	783	17	0	0	0
Total requests processed by telecommunication companies		395,061	425,739	465,304	479,623	492,502
Total accounts processed by telecommunication companies		3,856,357	4,023,231	4,827,616	4,747,043	6,024,935

Communication Confirmation Data

Service Provider	Category	2012		2013		2014
Service Provider	Category	1H	2H	1H	2H	1H	2H
Daum	Requested	2,064	2,166	1,767	1,903	1,817	1,681
	Processed	911	953	597	739	772	751
	Accounts	1,210	1,180	948	1,280	1,825	1,387
Kakao	Requested	154	380	630	793	1,044	783
	Processed	129	337	528	586	801	614
	Accounts	6,664	445	702	733	1,362	826
Total requests processed by telecommunication companies		119,306	120,002	133,789	132,070	132,031
Total accounts processed by telecommunication companies		12,637,507	12,765,110	9,380,125	6,734,543	6,143,984

Communication-restricting Measures

Service Provider	Category	2012		2013		2014
Service Provider	Category	1H	2H	1H	2H	1H	2H
Daum	Requested	30	26	23	46	28	19
	Processed	29	24	22	46	28	19
	Accounts	190	134	120	152	125	112
Kakao	Requested	15	26	36	50	61	20
	Processed	15	26	33	48	57	21
	Accounts	17	30	37	52	83	34
Total requests processed by telecommunication companies		267	180	255	337	378
Total accounts processed by telecommunication companies		3,851	2,236	3,540	2,492	3,995

Search and Seizure Warrants

Service Provider	Category	2012		2013		2014
Service Provider	Category	1H	2H	1H	2H	1H	2H
Daum	Requested	513	850	2,170	2,612	2,595	2,177
	Processed	498	786	1,771	2,367	2,262	2,136
	Accounts	101,779	23,178	108,273	308,444	220,223	131,654
Kakao	Requested	273	538	983	1,693	2,131	1,733
Kakao	Processed	231	473	816	1,407	1,651	1,348
Total issued by courts		107,499		166,877

Users and Rights Holders

Service Provider	Classification	Category	2012		2013		2014
Service Provider	Classification	Category	1H	2H	1H	2H	1H	2H
Daum	Copyright	Reported	90,394	91,812	162,994	188,638	234,554	174,280
	Copyright	Processed	80,272	82,035	149,002	171,779	213,060	159,266
	Copyright (3^rd Party)	Reported	25,736	58,756	37,903	101,599	59,576	68,199
	Copyright (3^rd Party)	Processed	24,966	55,470	35,307	89,781	53,766	64,094
	Trademark	Reported	76	226	497	1,491	1,265	195
	Trademark	Processed	73	173	436	1,179	1,203	190
	Likeness	Reported	2,000	2,585	3,296	4,724	2,233	2,095
	Likeness	Processed	1,871	2,235	2,956	3,701	1,940	1,900
	Personal Information	Reported	1,697	1,678	1,812	1,534	951	1,228
	Personal Information	Processed	1,538	1,564	1,517	1,376	849	1,151
	Defamation	Reported	40,368	36,419	41,628	56,886	67,695	61,000
	Defamation	Processed	35,389	31,958	37,048	51,550	61,613	54,648
Kakao	Copyright/ Trademark	Reported	0	0	0	3	15	26
	Copyright/ Trademark	Processed	0	0	0	1	8	15
	Copyright (3^rd Party)	Reported	0	0	0	0	2	4
	Copyright (3^rd Party)	Processed	0	0	0	0	2	4
	Defamation	Reported	0	8	13	32	66	55
	Defamation	Processed	0	2	3	11	34	22

Government Requests

Service Provider	Classification	Category	2012		2013		2014
Service Provider	Classification	Category	1H	2H	1H	2H	1H	2H
Daum	Korea Communications Standards Commission	Correction Requested	1,149	2,519	3,121	3,965	4,552	4,114
		Processed	1,148	2,518	3,119	3,956	4,548	4,112
		Self-regulation Notice	679	1,354	4,101	16,709	14,614	12,746
		Processed	673	1,344	4,101	16,708	14,613	11,574
	Ministry of Food and Drug Safety	Requested	308	466	681	499	660	511
	Ministry of Food and Drug Safety	Processed	307	465	680	499	657	499
	Korea Internet and Security Agency	Requested	15,942	25,181	7,859	3,116	1,942	1,943
	Korea Internet and Security Agency	Processed	15,907	25,157	7,849	3,092	1,915	1,916
	National Police Agency	Requested	584	96	87	70	187	52
	National Police Agency	Processed	561	42	5	30	28	1
	Military Manpower Administration	Requested	65	51	58	76	102	98
	Military Manpower Administration	Processed	62	40	55	74	101	87
Kakao	National Police Agency	Requested	0	0	0	1	1	0
Kakao	National Police Agency	Processed	0	0	0	1	1	0

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[Press Release] Daum Kakao Releases Transparency Report